Frequently Asked Questions
General
Faster Express Trucking Corp is a company who believes in optimizing our trucks and professional team to obtain the best result on the road.
We are fully licensed and insured company, that complies with the regulations of NYDOT and US DOT requirements and standards.
The best cost effective moving day for you would be Sunday as traffic is less heavy and parking for our trucks is easier.
Although we do offer last minute moving, the process should be planned 2 weeks ahead of move-out day depending the size of the move.
Protection & Insurance
By default as required by Department of Transportation, your belongings will be covered with free BASIC coverage of $0.60 cents per pound per article (item).
A few guidelines for self packing of your belongings are:
- keep same/similar items in a same box;
- keep items from certain dresser/furniture piece in a same box;
- use small boxes for books and CDs
- use medium sized boxes for fragile items and electronics
- use large boxes for linens and clothes from dressers
- once packed box weights should not be over 50lb. If you are able to lift a box yourself, that box is good to go!
We will not move pets, firearms, drugs, chemicals and plants.
We do not move plants due to agricultural regulations, but if you agree that we can put the plant in a big commercial bin and move it as it is, understanding falling of plant leaves might occur depending on nature/type of the plants we are moving.
Local Moves
In all Five Boroughs, additionally NY-NJ-CT area.
Depending on the size of your move, your moving crew will consist of 2/3/4 or 5 man crew! For a one-two bedroom apartment a 3 man crew is the most common, whereas we send crew with more members upon request
You or someone on your behalf (please provide name & contact before the move if this is a case) need to be there to meet the foreman, and go over the move details.
We recommend you or your representative staying with your crew through the whole move, until it’s completion
In NYC parking permits are difficult to get and rarely obtainable – but, we know our way around in our city!
Pricing
We calculate your moving price by various factors
- Volume of Items/Inventory
- Distance between Starting Point and End Point
- Any special moving requirements
- Date & Time of the Move
The moving industry is not taxable in the state of New York. Packing supplies are taxable as per standard NY state tax rate.
No we don’t If you weren’t able to fit everything with boxes Our Standard Service would assist with the rest of your items bringing our own packaging supplies.
A deposit of $50 would be asked to reserve the day of your move and after completion we accept payments of CC or Cash however you feel the most comfortable.
Moving Process
Yes, you do! Make sure you communicate with your foreman/or call our call center if you need to make any adjustments to the inventory list covered by your moving quote – before the pick up stage of your move is completed
We operate and own a large commercial fleet of moving trucks, and can accommodate any size move.
Sizes of our trucks are:
- 16ft (studio/one bed apartment)
- 20ft (two bed apartment)
No matter the size of your move we will bring as many trucks as needed to complete your move efficiently & securely.
Our call center (929) 304-8249
Our moving crew will come with the contract & your moving quote details/inventory list on hand. Before we start packing/protecting your belongings, the moving team foreman will ask you to show him around your apartment and if there any items that you are leaving behind!
Long Distance
Your delivery window essentially is calculated from the date you’re available to receive your items and represents the time/date window in which we guarantee we would deliver your items.
- On the morning of your move, you will receive text/call timing confirmation of your move from our dispatch office
- Foreman of your moving crew will get in touch 15-30 minutes before arrival
- Our customer success team will get in touch via phone call upon completion of your move, before moving leaves the location.
As our mission its important to make every delivery window we promise and obligate to our customers.
If due to unexpected traffic/road delays your delivery happens outside your scheduled delivery window, our customer success team will work with you post-move on finding the reasonable and satisfactory solution so don’t hesitate to call us.
You or someone on your behalf (please provide name & contact before the move if this is a case) has to be there to meet the foreman and go over the move details at your drop off location.
We recommend you or your representative staying with the crew through the whole move, until it’s completion it makes the move seamless.